Terms of Service

These Terms of Service (“Terms”) govern your access to and use of SmartReply (the “Service”), including our website at smartreply.space and the optional Microsoft Outlook add-in. By using the Service, you agree to these Terms.

Eligibility and authority

You must be able to form a binding contract in your jurisdiction to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

The Service

SmartReply provides AI-assisted email reply drafting and related productivity features. Some features may rely on third-party providers, including AI models, to generate output when you choose to use them.

AI-generated content can be incomplete, inaccurate, or inappropriate. You are responsible for reviewing all output before using or sending it.

Your responsibility

You are responsible for your use of the Service, for maintaining the confidentiality of any credentials or API keys you use with it, and for ensuring that your use complies with applicable laws, employer policies, and third-party terms.

Acceptable use

You agree not to:

• Use the Service to violate law, infringe rights, or facilitate fraud.
• Send spam, malware, or other harmful content.
• Attempt to bypass security, rate limits, or access controls.
• Reverse engineer or attempt to extract source code, except where prohibited restrictions are unenforceable by law.

Third-party services

The Service may integrate with Microsoft Outlook, Microsoft 365, AI providers, and other third-party services. Your use of those services is governed by their own terms and policies, and we are not responsible for third-party systems or outages.

Outlook and Microsoft

The add-in runs inside Microsoft Outlook. Microsoft controls the Outlook, Microsoft 365, and account-level features that make the add-in possible, and Microsoft’s policies apply to those products.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) FIFTY U.S. DOLLARS (US $50), IF APPLICABLE.

Changes to the Service or Terms

We may update the Service and these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by updating the date on this page. Continued use of the Service after the changes take effect means you accept the revised Terms.

Contact

If you have questions about these Terms, contact us through the support page or email ali@softx.ca.